Get Help
FAQs
Here are answers to frequently asked questions:
Do I need a referral to get a food parcel?
Yes, to find out how to get a referral, please see how to get help
How can I get a foodbank voucher?
Foodbank vouchers are issued by referral: please see how to get help
Where can I drop off food donations?
Our food drop off points are listed here: please see donate food and thank you, your generosity means the world to us!
My donation of food is too large for your collection points, can I deliver it direct to your warehouse?
Yes, but please note, our foodbank operates from a school setting so we have limited access times to our warehouse. To arrange a delivery, it’s necessary to contact us using the form on our contact us page or email us: [email protected] to arrange a mutually convenient time for our volunteers to be at the warehouse to help receive your delivery. Thank you, your generosity means the world to us!
Can I drop off donations of food direct to your warehouse any time?
Unfortunately not without an appointment. Our foodbank operates from a school setting so we have limited access times to our warehouse. Small donations can easily be dropped off at our collection points. If your donation is very large, heavy, bulky or consists of multiple bags, please do arrange a drop off direct to our warehouse. To do this, please contact us using the form on our contact us page or email us: [email protected] to arrange a mutually convenient time for our volunteers to be at the warehouse to help receive your delivery. Thank you, your generosity means the world to us!
Can I donate carrier bags/Bags for Life?
While we do use these and they are very useful, at this present time (December 2022), we are fortunate that we have plenty in stock, and foodbank users usually bring their own bags where possible too. We will put a message up on our social media requests and our Give Help page when we need more bags – so if you have some, thank you for thinking of us, and please do feel welcome to check this page!
When are you open?
Our opening times are listed here: Locations and opening times Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please call or visit a referral agency.
Where is the foodbank located?
Our foodbank address and directions for finding us can be found here: Locations and opening times
How can my organisation become a PCP (Permanent Collection Point)?
Please contact us using the form on our contact us page
How does my organisation make a referral to the foodbank?
Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please call or visit a referral agency.
What’s in a typical food parcel?
A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.
Can the parcel be adapted to special dietary requirements?
Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not infant formula milk.
I have a baby, can you help with supplies of nappies and baby food?
Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Our foodbank primarily operates as a collection only basis at this time. Please note, we are not able to offer to deliver your food parcel to your home at this time. If you have mobility needs or are unwell, please discuss this with the agency that refers you.
What other help is available?
Cost Of Living Support Map Rawmarsh Rotherham
